Customer Centricity

Several topics are available in virtual as well as in-person modes. On each topic page, you will see icons on the right to clarify the modes. This is how you decode the icons:

• - ILT (Instructor led training)
• - VILT (Virtual instructor led training)
• - OBS (Online business simulation)
• - ML (Microlearning)
• - MC (Masterclass)
• - SDP (Storified Digital Products - asynchronous)
• - DIY (Do it yourself)

For each workshop, we can help you with three different teasers you can customize and share periodically with participants to build excitement and get traction.

You can download a program overview from each of the topic pages. While this will give you an overall workshop structure, our learning designers will still need to talk with you to customize the workshop to your context.

We are glad you asked that question. Every learning intervention starts with "Why?" and "What is the difference you want to see at the workplace because your learner attended this session?" Once we are clear, our learning designers put together a thoughtfully curated learning journey that could be a mix of different methodologies chosen to suit your learning environment. Besides this, to aid learning, we can (optionally) buttress it through:

• A pre-learning assignment for learners to know where they stand before the journey
• A participant handbook aids the learner in returning to what was covered during the session and reviewing it again. It helps in learning reinforcement.
• A post-learning assignment helps learners know where they stand after the journey. Assessing the gap in learning helps learners in bridging it.
• Pocket insights—a ready reckoner with the key concepts that can either be carried along or be pinned up as a ready reminder.
• Manager Essentials—tips (for the managers of the learners) to recognize behavioral changes and create an environment that encourages the learners to put what they have learned to practice.
• Post-learning application of learning at the workplace through a specific project.
• We try to capture the impact of every learning intervention through an impact report that is then shared with clients.

Every single workshop (except the asynchronous self-paced modules) is customized to the precise customer need and brief. Our client advisory team will work closely with you to understand your context and pass it on to the execution team.