facebook Careers - Focus U

You and Us,
let’s help the world
#Be More

Join the team that’s shaping the future of L&D through meaningful learning.

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Who we are

Dreamers & Doers

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Crafting stellar L&D experiences

With a focused on empowering individuals and organizations to reach their full potential, we offer a wide range of learning experiences designed to meet the ever-changing demands of the modern workplace and people

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Inspiring to ‘BE MORE’

We believe that we are all work in progress and there is always something that we can do to be more. We strive to create a supportive and empowering environment that enables people with the power to create lasting impact.

What's in it for you?

Unlock a world of extraordinary perks and benefits, sincerely devised to enhance your journey with us.

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Working with the best of clients
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Remote and Flexible working hours
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Be treated as responsible adults
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Mental well-being benefits
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Inclusive parental leave policy
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Learn & Earn opportunities
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Developmental workshops and sessions

Your Career

FocusU is not just a workplace; it’s where you cultivate and advance a meaningful career in the Learning & Facilitation domain.

Embracing a culture of autonomy, self-driven initiative, a hunger to learn, a positive temperament, and a shared sense of humor form the essence of being part of the FocusU team.

Join us and experience the embodiment of our values CHOPS in every moment. Explore further to discover if this feels like a place for you.

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See what our people have to say!

Thanks to the feedback and reviews over the years, we’ve been
constantly improving experience for our people.

4.8star 4.8
91% of Employees on Glassdoor & AmbitionBox
Recommend FocusU
  •  compnany logo

    The best people to work with. Everyone is humble and welcoming. - The organisation does not believe in agression as an approach to any situation or problem. - Teamwork is dreamwork (the deep belief in unity and support) - Everyone is mindful of your comfort zone and safety (psychological, financial & physical) - Always motivating and appreciating each other.

    Where your growth matters.
    FocusU Client Experience Specialist
  •  compnany logo

    You'll interact with people who will always lift you up, encourage you, and let you learn from your mistakes. As an organization in the L&D space, they practice what they preach and will truly be invested to ensure you reach your potential.

    Discover your potential with FocusU
    FocusU Anonymous Employee
  •  compnany logo

    Great culture, Amazing people. Overall a great place to work

    A company that cares and values employees.
    FocusU ELearning Developer

Our Hiring Process

Our hiring process is like a lively and interesting conversation infused with CHOPS (our core values). We create a safe space for you to be your best version, guarantee equal time for your questions, and arm you with all the information you need to make an informed decision. Plus, we toss in some banter and quirky questions, true to the playful FocusU vibe!

The structured process we follow comprises 5-6 steps but they are completed in a short span of 3-4 weeks. Just like you, we’re not fans of the waiting game and prefer fast-tracking instead.

  • Step 1: A pre-screening conversation
  • Step 2: Connect with our People Success team
  • Step 3: An assignment for you to understand the role better and for us to assess your skills & competencies
  • Step 4: Connect with your ‘To-be’ Manager
  • Step 5: Connect with one of our Leaders
  • Step 6: We call it the Tie-breaker round
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Job openings

Join us and empower the next generation of business.

As a Client Experience Specialist, you will be responsible for overseeing and enhancing the overall client journey, ensuring exceptional service and satisfaction. You will work closely with various teams within the organisation to implement strategies aimed at improving client interactions, client retention, resolving issues, and driving loyalty. Your role is pivotal in shaping positive perceptions of our brand and fostering long-term relationships with our clients.

Key Skills required for this role:
  • Develop and Implement Client Experience Strategies: collaborate with cross-functional teams to develop and implement client experience strategies aligned with organisational goals and objectives.
  • Resolve Client Issues: act as a point of contact for escalated client issues, ensuring prompt resolution and maintaining high levels of client satisfaction.
  • Gather Client Feedback: implement methods to collect and analyse client feedback, including surveys, focus groups, and client interviews, to gain insights into client preferences and expectations.
  • Create Moments of Magic: your role revolves around crafting and orchestrating moments of magic for our clients. You will be responsible for curating exceptional experiences across various touchpoints, ensuring that every interaction leaves a lasting positive impression. This role demands a blend of creativity and empathy to create memorable moments that resonate with our audience.
  • Implement Client-Centric Processes: Work with relevant departments to streamline processes and procedures to enhance the overall client experience, from initial contact to post-purchase support.
  • Monitor Performance Metrics: track Objectives and key results (OKRs) related to client experience, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and client retention rates, and take proactive measures to improve performance.
  • Stay Updated on Industry Trends: keep abreast of industry trends, best practices, and emerging technologies in client experience management to continuously improve strategies and initiatives.
  • Collaborate with internal stakeholders: partner with Client advisory (sales) marketing, operations, and solutions teams to align client experience initiatives to ensure a cohesive and seamless program delivery and experience for clients.
Qualifications and Education Requirements
  • Bachelor’s degree in business administration, marketing, or a related field.
  • Minimum 2+ years of experience in a client-facing role, preferably in a client experience or client service capacity.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work collaboratively across departments and influence stakeholders at all levels.
  • Analytical mindset with the ability to interpret data and derive actionable insights.
  • Familiarity with client experience management tools and platforms is a plus.
  • Passionate about delivering exceptional client service and driving client satisfaction.
  • Flexibility to adapt to changing priorities and work in a fast-paced environment.
  • Commitment to continuous learning and self-improvement, with a proactive attitude towards personal and professional development.
Competencies:
  • Client Connectedness
  • Effective and Excellent Communication - both written and verbal
  • Proactivity
  • Ownership
  • Continuous Improvement
Benefits
Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

If what you see and read resonates with you – we look forward to hearing from you!

A quick brief about FocusU:

We believe in delivering actionable learning that makes a difference in the lives of our learners. We do this through using different tools that make learning immersive and engaging.

Our firm works with HR and L&D Leaders of client organizations on solving challenges like Leadership development, Performance management, Personal effectiveness, Onboarding, DEI, Change and Team engagement.

You can see more details about our firm at our website, www.focusu.com. More than 750 clients across the country ranging from new age start-ups like Uber, Airbnb to established corporates like Reliance, Tata Group place their trust on us.

A Project Executive role is to drive business growth by working closely with the Operations team. S/he should have a knack for creativity, and is responsible for preparing workshops based on needs shared by the Client Advisory Team or the Facilitators post their meetings with clients.

In this role the incumbent will be responsible for the following functions:

Client Experience:
  • Coordinate and handle client requests
  • Ensure compliance for smooth workflow between project team members, including FLAP associates, CAT Team, Operations to ensure deliverables are on time
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Create invites and google forms or mentimeteres
  • Formatting of slides and documents
  • Attend emails or follow ups as and when directed
Vendor Coordinator:
  • Act as vendor coordinator/ platform master, i.e. coordinating and managing all logistics
  • Set up supplier checklist and calls
Administrator:
  • Coordinating and handling all client HRDC documents
  • Serve as the escalation point for customer issues and assist in the team in issue resolutions
Cluster Facilitator
  • Assist facilitator for activities, slides and content creation
  • Executing part of activities with Facilitator
Cofacilitator
  • Assisting facilitator in designing and delivering the project – materials, video,photos and creativity
Culture Development:
  • Actively be a CHOPS (Care Humble Open Passionate and Safety) Ambassador, based on our company values, always for the team and for the customer
  • Participate in the company’s family culture – Hygge
  • To always maintain the ‘To Inspire We before ME’ as our corporate culture
  • Maintain quality by respecting quality standards
Qualifications and Education Requirements
  • Proven 1-2 years of working experience
  • Should have a Bachelor’s degree – graduate in Business Administration or any other relevant field, Bcom, BA, BSc would all be considered
Key Skills required for this role:
  • Excellent written and oral communication skills
  • Proven self-management and team-management skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Problem solving
  • Build and manage interpersonal relationships
  • Dynamic to move around or travel around
  • Driving License
  • Proficient with Microsoft Office and Google Suite
  • Video and photo editing a plus
  • Should have knack for creativity
  • Graphic Designing
Competencies:
  • Taking full ownership
  • Ability to multitask
  • Attention to detail
  • Building relationships
  • Speed of response
Benefits
Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.

We are looking for a Client Advisor to act as the liaison between our Client and Client Experience teams. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

To be successful in this role, you should have previous experience in B2B sales (Account Management). Besides developing leads from marketing campaigns and meeting clients and achieving sales targets. It would be an added advantage if the candidate has experience in learning and development.

You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth in the region.

Role and Responsibilities
  • Qualify leads from marketing campaigns or meeting new clients and identifying sales opportunities
  • Present, promote and sell learning experiential services using solid arguments to existing and prospective customers
  • Account management – Establish, develop and maintain positive business and customer relationships
  • Account Mapping – develop detailed account plans which include buying cycles, budgeting, stakeholders landscape etc
  • Contact potential clients through cold calls and emails
  • Present our company to potential clients
  • Interact with CXO level stakeholders and build brand awareness
  • Identify client needs and suggest appropriate products/services
  • Customise product solutions to increase customer satisfaction
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) clients and client experience
  • Reports weekly/ monthly/ quarterly sales results
  • Stay up-to-date with new products/services and new pricing/payment plans
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and L&D trends
Qualifications and Education Requirements
  • Graduate in Marketing, Business Administration or any other relevant field, B.Com, BA, BSc would all be considered
Other Requirements
  • Minimum 5 years of proven work experience as a Business Development Manager, Sales Account Manager (at least 3 years in B2B sales)
  • Prior experience of working with adult learning solutions and/ or Learning and Development industry is preferred
  • Hands-on experience with multiple sales techniques
  • Track record of achieving sales targets
  • Familiarity with Microsoft office and Google suite (analysing spreadsheets and charts)
  • Understanding of sales performance metrics
Competencies:
  • Customer focus
  • Active learning
  • Attention to detail
  • Being a trusted client advisor
  • Working together
Benefits
  • Wellness & mental well-being benefits
  • 100% remote working
  • Flexible working hours
  • Fun people to work with – read more about them – https://focusu.com/about-us/
  • Great culture – read more about it – https://focusu.com/focusu-culture/
  • Note: this is a freelance role and we seek candidates on their own/spouse visa
Important:
We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

If what you see and read resonates with you – we look forward to hearing from you!

At the heart of it, the Learning Assistant role is that of someone who is a capability enabler to the FocusU ecosystem of the Category team and customer success team (internal and external).

In this role, the incumbent will be responsible for the following:

  • Manage the delivery of content through the Learning Management System (LMS) for various engagements
  • Gather and analyse learner data with regard to LMS for Learning journeys’ execution
  • Manage the internal Knowledge Management System in terms of controlling access, proper documentation and filing of all FocusU copyrighted content developed by our Academy team
  • Support the execution of microlearning based programs through engaging with the learners on the platform & handling back-end administration of our platform.
  • Enabling the Customer Success team (internal and external Facilitators) by ensuring that they have access to and are aware of all the resources that they need to deliver their client engagements
Qualifications and Education Requirements
  • Graduate in HR
  • Any other relevant field, BCom, BA, BSc would be considered if they possess relevant 3-4 years’ experience
Key Skills required for this role:
  • Knowledge of Zoom, Outlook/Google calendar management, including sending invites and scheduling meetings
  • Proactively coordinating with various stakeholders to ensure smooth execution of scheduled events
  • Being well organised
  • Google workspace
  • Proficient with microsoft excel
  • Attention to detail
  • Multitasking skills
  • Being Curious & Proactive about scaling your learning curve.
  • Excellent communication – written and verbal.
Competencies:
  • Bias for action
    • Getting things done quickly
    • Responding to Team requests on ID creation, making content available quickly
    • Moderating customer responses in Gametize promptly
    • Co-ordinating the UAT process with the different stakeholders
    • Identifying any challenges that could delay timely delivery.
  • Collaboration
    • Work seamlessly with other team members while working on a task.
    • Keep team members informed in case of changes and delays – no surprises.
    • Respect the time of other team members and commits made to them.
    • Ask for help openly.
    • Help out another team member when need be.
    • Provide information and resources generously.
    • Communicate clearly about specific challenges, understanding, timelines etc. Must over-communicate if need be.
  • Attention to detail
    • Closely attend to every element of the given task.
    • Provide an error-free task output.
    • Ensuring accuracy of deliverables while maintaining timeliness
    • Test various elements of the task before sharing for review.
    • Keep a track of all changes and feedback to a task and brings it to closure.
  • Learner Centricity
    • Communicate regularly with learners to enable them to complete the course.
    • Go through the course oneself to ensure effective query resolution.
    • Review courses and give feedback from Learner POV
    • Moderate discussion forums to enable learners to be engaged.
    • Be completely comfortable with the different technology platforms being used.
  • Being well organized
    • Maintaining and generating regular MIS on the course and learners to help the team stay updated.
    • Maintain trackers for the different streams of work / projects / courses to be eye-balled and actioned.
    • Organizing tasks based on priority.
    • Keep a track of past challenges, queries, and effective solutions for future reference.
    • Create resources (like screenshots, steps etc) to help the team in problem-solving.
Benefits
Important:

We really appreciate it when you meet us after you do your homework about us. So please visit
our website and check out the following pages specifically:

If what you see and read resonates with you – we look forward to hearing from you!

You can directly drop us your resume at [email protected]