facebook Having Tough Conversations at Work | Manager Capability Development

Having Tough Conversations

Avoiding difficult conversations at work unnecessarily exacerbates a situation, leading to discontentment and interpersonal challenges. So, how can managers ensure the outcome of such conversations is beneficial for everyone involved?

Business Impact

Ideally Suitable For

  • First-time Managers
  • Middle-level Managers

The delivery will be customised as per the needs of the learning cohort.

What you will learn in Having Tough Conversations

How is this activity available?

Do It Yourself (DIY)

Do It Yourself (DIY)

Instructor Led Training (ILT)

Instructor Led Training (ILT)

Virtual Instructor-led Training (VILT)

Virtual Instructor-led Training (VILT)

Download our PDF

Learn more about this solution by accessing our brochure. Feel free to share it with anyone you know who could benefit from it.

Available in -

  • Do It Yourself (DIY) Do It Yourself (DIY)
  • Instructor Led Training (ILT) Instructor Led Training (ILT)
  • Virtual Instructor-led Training (VILT) Virtual Instructor-led Training (VILT)
This course includes:
  • modules 3 modules
  • fun challengesDuration: 90-120 minutes
  • Duration of 3 hours 1 case study
  • 25+ fun challengesIdeal for: 20-30 participants at a time

This course will help in:

  • Enabling teams to address challenges head-on and find solutions efficiently
  • Fostering a culture of open communication where everyone feels heard and valued
  • Ensuring that expectations are communicated clearly, reducing misunderstandings and aligning everyone towards shared goals
  • Facilitating timely conflict resolution, preventing issues from escalating and negatively impacting productivity and team dynamics
  • Encouraging open dialogue and diverse perspectives that help teams make more informed and effective decisions, leading to better business outcomes
  • Participant handbook
  • Pre-work assignment (optional)
  • Post-work assignment (optional)
  • Pocket insights (optional)
  • Manager Insights (optional)
  • Activity: Difference of Opinion
  • What makes a conversation tough?
  • Why do we avoid tough conversations?
  • What mistakes do we make?
  • The 4 Conversational Styles
    • The Evasive Style
    • The Submissive Style
    • The Combative Style
    • The Participative Style
  • The PEER framework — Prepare, Engage, Empathize, Restore
  • A new lens
download cta poster
Download our PDF

When you need a ready document to share ahead.

Frequently asked questions

Don’t see an answer to your question?
Drop us an email & we will get back

smile circle face

On each topic page, you will see icons on the right that clarify this. This is how you decode them:

  • ILT (Instructor led training) - ILT (Instructor led training)
  • VILT (Virtual instructor led training) - VILT (Virtual instructor led training)
  • OBS (Online business simulation) - OBS (Online business simulation)
  • ML (Microlearning) - ML (Microlearning)
  • MC (Masterclass) - MC (Masterclass)
  • SDP (Storified Digital Products asynchronous) - SDP (Storified Digital Products - asynchronous)
  • DIY (Do it yourself) - DIY (Do it yourself)

The simulation addresses generic challenges encountered at the workplace. The customisation to the specific cohort as per their industry / company situation is done by the Facilitator running the session.

You can download a program overview from each of the topic pages. Do note that while this will give you a broad structure of the workshop, our learning designers will still need to talk with you to customize the workshop to your context.

For each workshop, we can help you with a set of 3 different teasers that you can customize and share periodically with participants to build excitement and get traction.

Thousands of businesses of all sizes, from
startups to large enterprises trust us

  •  compnany logo

    FocusU was able to successfully generate high levels of enthusiasm & energy during the training program on Innovative Thinking & Collaboration. This demonstrates their professional approach, ability to correlate industry best practices and expertize in experiential learning programs. The participants could relate the learnings to their functions and take away practically executable action plans.

    Ajay Munjal
    Tata Communications Ltd. Vice President – Business Operations | Global Enterprise Solutions
  •  compnany logo

    We were all super impressed by the team, they were very well prepared and absolutely took charge of everything they did. What a fun bunch, I'm glad we partnered on this and can safely say it all went very well. Huge THANK YOU to you and the team on the ground!

    Farheen Mehdi
    Uber Global Learning & Development Lead
  •  compnany logo

    What started as a search for a training vendor on Google has come a long way with several identified FocusU interventions over the years. In each intervention, we have achieved our stated objectives of Learning & Development - like Team building, Collaboration, Decision making in uncertainty, Drive for results, Shared vision etc. among a very diverse group of people.

    Rakesh Kher
    Minda Distribution & Services Ltd President
  •  compnany logo

    FocusU has always delivered to the objective set out with perfection. They always bring new ideas and exercises to help deliver the message and achieve the objective. Lego Serious Play is an extremely powerful tool which we have used for team visioning sessions. The entire exercise is engaging and helps bring out various aspects of discussion on the table in a non-threatening way.

    Sachin Jain
    PepsiCo India Region Manager Leadership Capability
  •  compnany logo

    When I first saw your huge clientele that included companies like Adobe, Deustche Bank and E&Y, I wondered - do large companies keep coming back since you're the best at what you do, or have you turned out to be the best at what you do because large companies keep coming back? That list will grow bigger as FocusU has certainly exceeded all expectation at our recent team building event.

    Amit Madan
    Collage Group HR Manager
  •  compnany logo

    I appreciate the time management, level of expertise & knowledge of FocusU's facilitators. Most importantly, which I found was definitely your differentiator - the course design and debriefing. All the identified training needs were met. All three trainers were very professional; the use of technology was also very good. In a batch of 96, they kept everyone together and focused as well.

    Neelam Dhaka
    JCB India Limited Senior Manager – Training
  •  compnany logo

    I cannot praise the FocusU team highly enough. Laser precision in everything they did. Please pass on our appreciation to the team.

    Ritesh Ranjan
    CGI Director, Learning & Development